Construction at the Museum

Due to ongoing historic restoration, parts of our lower level and our accessible entrance will be temporarily closed. We apologize for any inconvenience this may cause and encourage you to call (716) 873-9644 ext. 309 or email for updates on construction and access.

Later this year, you can look forward to the grand reopening of the Museum’s lower level, restored to the original vision of architect George Cary! Learn more from our press release.

Accessibility at the Museum

Accessibility Statement

The Buffalo History Museum works to make all of its exhibits, public programs, and other offerings accessible to all audiences. For more information about accessibility and your experience, please either email your questions to or call (716) 873-9644 ext. 301


The Buffalo History Museum offers free and accessible parking in the Museum’s adjacent lot both at the Museum building and the Resource Center.

Service Animals

Service dogs specially trained to assist a person with a disability are welcome at the Museum.

Information for Visitors Using Mobility Devices

At the Buffalo History Museum, all galleries, entrances, and facilities are wheelchair and mobility-device accessible. Our wheelchair-accessible entrance is located beyond the marble retaining wall, on the right side of the Museum as you look at it from the parking lot.  There is an incline to approach this side entrance; if you would appreciate assistance, please call (716) 873-9644 and our staff will meet you outside.

Wheelchairs are available free of charge at both the Museum and the Resource Center on a first-come, first served basis. For questions or assistance, please approach any staff member. If you would like to reserve a wheelchair in advance you can do so by calling (716) 873-9644 or emailing

There are wheelchair-accessible restrooms located on the main level of the Museum and the Resource center. Single user/family restrooms are available on the Museum’ main level, near the Museum Shop.

An elevator services each of the three levels in the Museum Building and is indicated on our MUSEUM MAP.

Services for Guests Who are Blind or Have Low Vision

The Museum provides free verbal-description docent-guided tours for select exhibitions by appointment. For questions or assistance, please approach any staff member. If you would like to reserve a verbal-description tour you can do so by calling Education Coordinator, Patrick, at (716) 873-9644 ext. 304 or by emailing us at to make an appointment.

Services for Guests Who are Deaf or Hard of Hearing

The Museum strives to effectively create access for individuals with disabilities in several ways, including but not limited to providing auxiliary aids and services necessary to ensure effective communication with individuals who are Deaf or Hard-of-hearing.

All of the exhibition films at the Museum are open-captioned. The auditorium is also equipped with an assistive listening system. For questions or assistance, please approach any staff member, call us at (716) 873-9644, or email The Museum will give consideration to an individual’s requested auxiliary aid, service of choice, or work to provide an equally effective alternative.

Pandemic-Aware Access

Masks are required for all staff and guests while inside the Museum for the entire length of your visit. Masks should cover one’s nose, sit below the chin, fully cover one’s mouth and nose, and rest securely on one’s face. Face shields must be accompanied with a proper face covering that covers one’s mouth and nose. Masks can be cloth, surgical, or n95. Guests are strongly encouraged to bring their own masks, but a number of disposable masks will be available.  Those unable to medically tolerate required face coverings may contact us in advance so we can arrange appropriate accommodations; you can reach us by calling (716) 873-9644 or emailing

Advance guest registration is available for groups of up to ten individuals. If you would like to visit with a group of more than 10 people, you must contact us prior to your visit by calling (716) 873-9644 ext. 309 or emailing Guest Services Coordinator, Kelsey Reed at We will discuss alternative options to ensure the safety of guests and staff.